Skip to main content

Missing creator videos

The four reasons, in the order to check them.

When a creator's page stays empty, it is one of four things. Check them in this order, because the first is the most common.

​

​

It is still scanning

The first read takes a minute or two. The page says so while it happens.

​

Wait, then reload. This is the answer most of the time on a creator added in the last few minutes.

​

​

The account is private

Nothing can be read from a private account. There is no setting and no workaround, and this applies to every platform.

​

You can still add them, and nothing will ever appear. If you are not sure, open their profile on the platform in a logged-out browser. If you cannot see their posts, neither can Vamos.

​

​

They have not posted recently

The page says the creator has not posted recently rather than showing an error. That is the truth about the account, not a fault.

​

Worth unfollowing if it stays that way, because a dormant account takes one of the creator slots your plan covers and contributes nothing to your brief.

​

​

The fetch failed

Vamos says the videos did not load and offers a retry. Platforms rate-limit and drop connections, so a single failure is usually nothing.

​

Retry once. If it fails repeatedly on one creator while others work, send us the handle.

​

​

Nothing for any creator

If no creator you follow is loading, it is us, and Live chat in the user menu is the fastest route.

​

​

Related

Did this answer your question?